My aunt lost money at the casino (not by gambling) and the casino knows who took it.
I am in California. My aunt recently told me about her losing $605 at the casino. She had a TITO for $605.11. Seh said she changed her mind about the machine so she pressed the cash out button but did not realize that the ticket printed was only 11 cents rather than the $605.11 she […]

I am in California. My aunt recently told me about her losing $605 at the casino. She had a TITO for $605.11. Seh said she changed her mind about the machine so she pressed the cash out button but did not realize that the ticket printed was only 11 cents rather than the $605.11 she put in. When she later went to go cash her ticket out at the redemption machine, she only then realized that she was shorted.Now before we continue, I totally understand that the responsibility belongs to the owner of the money to keep track of it and make sure that they are receiving the correct amount. Please don't make this a thread where all the blame is completely on the person who lost the money. She understands that she needed to take responsibility for making sure her ticket was accurate when printed.She went to talk to casino management/security and they were able to determine that she did in fact insert the single ticket for $605.11 and that the machine only printed out a ticket for $0.11. They mentioned that since it was a $1 machine, the non-whole dollar amount of money would be printed back first. What I am guessing happened was that before she pressed the Cash Out button, the machine already printed out the $0.11 that she didn't notice then when she pressed it, she thought the ticket printed out already as I am guessing the Cash Out button will not work if there is a ticket actively in the dispenser.Casino management said that they were able to identify the individual as he is a regular player. The player did not return the money to lost and found and ended up cashing it out.The casino said that the next time this individual visits the casino, they will approach him in an attempt to get the money back, which I think is fair; however, I talked about this to my friend who goes to the casino way more than me and, based on his experience, he argued this to me:On a technical level, that money was stolen from the customer. The money did not belong to him and because he did not turn it in, it should be considered stolen. He said that the casino should make it right and reimburse my aunt. In addition, because of the way that particular machine redeemed tickets, it was probably not apparent that it will spit back out loose change. I've personally observed this happen before but it's inconsistent regardless of denomination. Some machines will maintain the balance in the machine's computer or it will spit out the loose change before continuing (with the former being the more common occurrence).My aunt says that she's chalking it up to a loss and is merely hopeful that the person will return the money; however, it seems like the casino will not take any action past asking for a return.Do you think that the casino should, at the very least, make accommodations to my aunt for this error? Do you think that the casino should take more action should the man refuse to return the money?
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